If for any reason you are not satisfied with your purchase, you may return it to us WITHIN 30 DAYS of receipt. Items must be returned in 100% resalable condition. Some product return exceptions apply:
We will deduct the shipping cost to you unless products are defective or we have made a shipping error.
Return shipping is solely the responsibility of the customer.
Regrettably in most cases, we cannot accept returns of firearms, night-vision products, airguns, holsters, rings, bases, black-powder guns, or ammunition.
If a product is defective/damaged upon receipt or not as advertised, you may return it to us for a refund or replacement within 30 days of receipt.
Damaged or partial-loss claims must be made by phone (+1(802) 339-4189) or email (sales@exothermicgunaffaires.com) within 10 days of receipt.
Products and packaging must be in the same condition as when they were shipped. You may be charged a 25% restocking fee if items are not returned in 100% resalable condition.
Product shipping errors on our part will be replaced, credited to your credit card or refunded at our discretion.
Order Cancellations
Canceled orders on in-stock products will be assessed a 20% restocking fee.
Special Orders canceled prior to the estimated time noted in the listing will be assessed a $25 cancellation fee. Orders changed after being placed will be assessed a $25 change fee. If a special ordered gun is canceled after arriving, there will be no refund on your deposit.
